Regulatory Information
Complaints information
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case and you will not be charged for time spent handling your complaint.
What to do if we cannot resolve your complaint
The Legal Ombudsman may be able to help you if we are unable to resolve your complaint ourselves. They will look at complaints independently and accessing the Ombudsman will not affect how we handle your case. Most ‘consumer’ clients (as oppose to large businesses) will be able to make use of the Ombudsman scheme however there are restrictions for some larger clients. Before accepting a complaint for investigation, the Legal Ombudsman will normally check that you have tried to resolve your complaint with us first.
You must take your complaint to the Legal Ombudsman within six months of receiving a final response to your complaint from us. From 1 April 2023, the Legal Ombudsman also expects complaints to be made to them within 1 year of the date of the act or omission about which you are concerned (prior to 1 April 2023: 6 years) or within 1 year of you realising there was a concern (prior to 1 April 2023: 3 years). The requirement to refer your concerns to the Legal Ombudsman within six months of our final response to you remains the same.
If you would like more information about the Legal Ombudsman, please contact them:
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman
PO Box 6167
Slough
SL1 0EH
Please note that the Ombudsman are there to deal with concerns about the level of service received. Where there are more serious concerns that a solicitor or solicitor’s firm have been involved in professional misconduct then reports can also be made to the Solicitors Regulation Authority, the regulator of solicitors and solicitor firms. This could be for quite unusual and serious acts of misconduct such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Obviously we do not anticipate any such problems arising and would ask that you notify the matter supervisor straight away if you have any such concerns. You can find out more about the Solicitors Regulation Authority including their contact details and professional conduct rules on their website: https://www.sra.org.uk/consumers/problems/report-solicitor/
Other information:
Registered office: 25 Southampton Buildings, London, WC2A 1AL.
VAT registration number: 375 1542 92
Ribet Myles LLP is a limited liability partnership incorporated in England and Wales (under registered number OC434803).
We use the term 'partner' to refer to a member of Ribet Myles LLP.
We are authorised and regulated by the Solicitors Regulation Authority ("SRA") with registration number 813705
The SRA can be contacted at Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham B1 1RN. The standards and requirements that we are expected to achieve are contained in the SRA's Standards and Regulations which can be viewed at: https://www.sra.org.uk/solicitors/standards-regulations/. Our insurer is Travelers Insurance Company Limited, whose address is at 61-63 London Road, Redhill, Surrey RH1 1NA. The policy number is UCSOL5621509.
The Legal Ombudsman's website can be viewed at http://www.legalombudsman.org.uk/